Privacy policy
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SplatView privacy information
Publisher: OpsiClear LLC (United States)
Last updated: October 15, 2026
Contact
For support or privacy questions, contact support@opsiclear.com. To request access
to or deletion of reports, email this address. Locating reports may require the
random installation identifier saved in your local reporting preferences.
Local processing
SplatView opens, renders and edits scene files on your computer. It does not upload
your scenes, exports, screenshots or clipboard contents. File exports and custom
view/thumbnail information are written locally. The app works without an account
or an internet connection.
Optional agent access
Agent access is OFF each time SplatView opens. When you turn it on for a window,
SplatView accepts requests only from programs on this computer: it listens on the
local loopback address, rejects browser requests and requires a private connection
token saved under your Windows user's LocalAppData directory (SplatView/api). A
program you connect, such as Codex or Claude Code, can read scene data and images,
make edits and save new files. SplatView sends nothing to OpsiClear for this, but
the program you connect may send what it reads to its provider, such as an AI
service, under that provider's privacy terms. Turn agent access off or close the
window to stop it.
Local license acceptance
When you choose "I agree and continue", SplatView saves the agreement version,
a SHA-256 hash identifying its text and the UTC acceptance time in
SplatView/license.json under your Windows user's LocalAppData directory. This
record stays on your device and is not uploaded. It contains no account or
analytics identifier. Accepting the license does not enable usage or error
reporting. A changed agreement or a missing record requires review again.
Microsoft Store updates
For copies acquired from Microsoft Store, SplatView asks Windows Store services
to check for and download available app updates at launch and periodically while
open. Windows manages package verification and installation using Store update
and network settings. These requests do not enable optional usage or error
reporting and do not upload your scenes, exports, screenshots or clipboard.
Portable and locally test-signed builds do not make these Store update requests.
Optional usage reporting
Usage reporting is OFF by default. Open Tools, then Settings beside Undo/Redo,
to choose whether to share usage statistics with OpsiClear in the standalone app.
Declining does not restrict any app features.
When you enable reporting, the app sends these events to PostHog US Cloud:
- App opened.
- Scene open requested, with a fixed file-format label.
- Scene export finished, with format, success/failure and duration (capped at one hour).
- Selected actions: capture image, copy image and save default view.
Each report includes the app version, Store/portable distribution, event time and
a randomly generated installation identifier. This identifier is not your name,
Microsoft account, hardware identifier or advertising ID. Reports contain no file
names, file paths, scene contents, screenshots, account details or error messages.
No session recording, automatic interaction capture, person profiles or location
enrichment is enabled. Like any internet service, PostHog receives the connecting
IP address; disabling location enrichment does not hide that address from PostHog.
Purpose and retention
OpsiClear uses these reports to understand usage and prioritize improvements.
PostHog hosts the reports in the United States. The project's current Free plan
provides one year of event retention. Provider details: https://posthog.com/privacy
Optional error reporting
Error reporting is a separate setting, OFF by default. Previously enabling usage
statistics does not enable error reporting. Either choice works independently.
When enabled, handled failures in scene loading, GPU preparation, editing, export,
thumbnail updates, window initialization and application/viewport actions send
PostHog an exception event. This contains a fixed category, a fixed generic message,
app version, Store/portable distribution, event time and a separate random identifier.
No raw exception text, stack traces, file names, paths or memory dumps are collected.
PostHog receives the connecting IP address; person profiles, location enrichment
and session recording are disabled. The same provider and retention apply.
Repeated failures are limited to once per category per minute in each app instance.
Reports are best effort; this does not collect Windows crash dumps or guarantee
delivery when the process terminates unexpectedly.
Bug reports and feedback
When configured, Report a bug opens a PostHog-hosted survey in your browser. You
choose which details to submit. Avoid confidential scene content or personal data
you do not wish to send. No files, logs, app reporting identifier or error messages
are attached automatically. Opening the survey does not change reporting choices.
Survey responses are separate from optional usage and error reporting. The website
has its own privacy information and PostHog receives your browser's connecting IP.
The survey should collect only completed submissions, with partial responses disabled.
Your choice
You may turn either kind of reporting off at any time in Settings. Doing so clears
its unsent events and its local identifier, leaving the other choice unchanged.
A report already being sent may finish.
Turning reporting off does not delete reports already received by PostHog.
Turning it on again creates a new identifier. Reporting is best effort: events
are queued only in memory, and unavailable networks do not prevent local work.
Preferences are stored under the app's per-user LocalAppData directory at
SplatView/analytics.json (usage) and SplatView/analytics-errors.json (errors).
Explorer previews, thumbnail handlers, command-line operations and the save helper
do not collect usage or error reports.
The Opsiclear website and provider privacy links open in your browser when you
choose them. Those websites have their own privacy information.